Accessible Customer Service Standard

For visitors to each of the Library's branches we have prepared documents outlining the accessible services available at each one.

Accessibility at the Main Branch

Accessibility at the St. Paul Branch

Multi-year Accessibility Plan

Brantford Public Library Accessibility Plan Adobe PDF icon


BrowseAloud

BrowseAloudBrowseAloud is a suite of products that provides reading support on websites. BrowseAloud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice. 

Other features include:

  • Dual-Colour Highlighting
  • Talking Translator
  • Secure Site Reading
  • Text Magnification
  • MP3 Maker
  • PDF Reading
  • Talking Dictionary

BrowseAloud is designed to improve website accessibility for those who have difficulty reading online content, have low literacy and reading skills, dyslexia or for those who are learning English as a Second language.

The BrowseAloud software can be downloaded by the end user by clicking on the BrowseAloud icon on the Brantford Public Library homepage for free or by visiting the BrowseAloud site and downloading the BrowseAloud software.

Highlight text and access the BrowseAloud toolbar to have the text read to you. Additional tools offered are; text masking, a talking dictionary, word translation and text magnification.

Further information and FAQs are available here

Accessibility and Employment

Brantford Public Library is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.


Talking to the Library About Accessibility

We take our responsibilities to provide services to everyone very seriously.  As such, we’ve set up a channel directly to the Library’s senior management.  If you have concerns, complaints or compliments about the way in which we handle the accessibility of our programs and services, please get in touch with us.  The process for receiving and responding to feedback is accessible upon request to persons with disabilities.

The Manager, Business Services can be reached at (519) 756-2220 ext 320, or by email: ksymons@brantford.library.on.ca